Privacy Policy

We respect your privacy. This Privacy Policy explains what personal data we collect when you visit our site, place orders, or use our services, why we collect it, and how we protect it. We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). By using our website or services, you consent to the practices described here, including data processing for the purposes below.

We collect only the data needed to provide and improve our service, including:

• Personal information you provide: name, shipping/billing address, email, phone number, payment confirmation (masked card data via payment gateway), order details, and communications with customer support.
• Automated data: IP address, device/browser information, operating system, pages viewed, referrer URL, and usage logs.
• Third-party data: Information from payment processors, courier/logistics partners, analytics providers, and (if used) social login data (profile name, email).

We rely on appropriate legal bases for each purpose:

• Contractual necessity: Processing your order, delivery, invoicing, refunds, and warranties as part of our sales contract.
• Legal obligation: Maintaining tax, GST, and accounting records (we retain tax/invoice records for 8+ years as required by law).
• Legitimate interests: Preventing fraud, improving our products and services, securing our systems.
• Consent: For direct marketing emails and any non-essential cookies or tracking. You may withdraw consent at any time (e.g., by unsubscribing from marketing emails or turning off non-essential cookies).

We use your data to:

• Fulfill orders and contracts: Process purchases, arrange shipments, provide customer support, handle returns/warranty claims.
• Legal compliance: Create invoices, file taxes, and comply with financial or regulatory audits.
• Improvement and security: Analyze site usage for performance and bugs; detect or prevent fraud and abuse.
• Communications: Send transactional updates (order confirmations, shipping notices). Marketing emails/offers are sent only if you opt in.

We use cookies to enhance site functionality and personalization. Essential cookies (e.g., login, cart, checkout) are always active. Non-essential cookies (e.g., analytics, marketing) are used only with your consent. You can manage cookie preferences via the banner or your browser settings.

We do not sell or rent your personal data. We share information only with payment gateways, shipping/courier partners, hosting and analytics providers, and as required by law. In a business sale or merger, personal data may be transferred under contractual safeguards.

We keep your data only as long as needed or as required by law:

• Tax and transaction records: at least 8 years.
• Support logs and warranty claims: ~3 years.
• Server logs: up to 12 months.
• Marketing consents: until withdrawal.

Once data is no longer needed, we securely delete or anonymize it.

We follow reasonable security practices (SSL/TLS encryption, strong access controls) to protect data. However, no system is perfect; we advise users to protect their own credentials. Unauthorized disclosure of personal data is prohibited by law (IT Act Section 72A).

You have rights under the DPDPA and IT Act to access, correct, or delete your data, and to withdraw consent. To exercise these rights, contact us. We will verify your identity and respond within 15 business days. Under SPDI Rule 5(9), our Grievance Officer will address privacy complaints within 1 month.

Our products and services are not directed to children under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly at the guardian’s request.

For data privacy or policy concerns, contact:

Mr. Malhar Parmar (Grievance Officer)
Email: support@outlawgaming.in
Phone: +91-8320551402
Address: A-1108, Privilion, Vikram Nagar, Ahmedabad, Gujarat 380058

We may update this Privacy Policy to reflect changes in law or our practices. The “Last Updated” date at the top indicates when the policy was last revised. Significant changes will be notified to users as required by law.